Post by account_disabled on Nov 26, 2023 7:42:22 GMT
Activities in social media, it is worth having a strategy from the very beginning according to which we communicate as a brand and respond to various messages so that the customer feels that the communication is transparent and its rules are fair. A social media manager must have knowledge about the company's products and services so that he knows how to plan his activities.
Admit when you are wrong. When an error occurs on the company's part, you must admit it and offer the customer something that may be a form of compensation (product replacement, additional C Level Contact List service, gadget or free advice) - depending on the severity of the problem, and of course improve yourself. 3. Keep your distance.
Once that happens, it's hard. Or maybe it is possible to turn failure into success? For example, use a typo or language error to create a competition for fans or creative fun? There is no point in burying your head in the sand, and such a reaction will earn you more points from your fans. What not to do? 1. Do not delete comments. Under no circumstances should you delete negative reviews.
Admit when you are wrong. When an error occurs on the company's part, you must admit it and offer the customer something that may be a form of compensation (product replacement, additional C Level Contact List service, gadget or free advice) - depending on the severity of the problem, and of course improve yourself. 3. Keep your distance.
Once that happens, it's hard. Or maybe it is possible to turn failure into success? For example, use a typo or language error to create a competition for fans or creative fun? There is no point in burying your head in the sand, and such a reaction will earn you more points from your fans. What not to do? 1. Do not delete comments. Under no circumstances should you delete negative reviews.